Inquiry

Name   : Dewi Santi Sari Woran

NPM   : 22214887

Class    : 3EB33

Task     : 2

PT. MULTI JAYA ABADI

Jln. Marphilindo 132B

Surabaya 29076

Your ref : DS/LG/12c

6th April,2017

Our ref : DS/RS/16f

Mrs. Dewi Santi Sari Woran

Purchase Manager

MARTA BAYU INSAN PRIMA

38 Jln. K. H. Noor Ali

Bekasi 10240

Dear Miss Dewi,

Thank you for your letter of 9 March, inquiring about our complete ranges of Montana Ladies’ Shoes.

We have pleasure in enclosing our new catalogues, price-list and term of payment together with samples of our promotional gifts.

We hope you will find our price-list and terms of payment satisfactory and look forward tto receiving your trial order.

Yours sincerely,

Doddy Suryanto

Marketing Manager

Tugas Bahasa Inggris Bisnis 2

MARTABAYU INSAN PRIMA

Jln. K. H Noor Ali No. 38

Bekasi 10240

Ref : DSSW/LG/12C

9^th March, 2017

Mr. Doddy Suryanto

Sales Manager

PT. MULTI JAYA ABADI

Jln. Mapilindo Raya No 34-36

Surabaya

Dear Mr. Doddy,

A few days ago we visited your stand at INDONESIA TRADE FAIR which was held in Jakarta. We are interesting with your products and we want to ask for the catalogues of the complete ranges of the Montana Ladies Shoes, together with the price list and terms of payment.

If the prices are competitive and  the terms of  payment are satisfactory, we may place our regular order in the future.

Your sincerely,

Dewi Santi Sari Woran

Purchase Manager

CLAIM LETTER

1 Mawar Street
Tambun, Bekasi

January 10, 2017

Customer Service
Sport Center
18 Keluarga Street
Central Jakarta

Dear Sir or Madam,
I have ordered 36 packs consist of 36 sport clothes on your store which I ordered by phone on January 7. I received the order on January 9.  When I received those packs of sport clothes, there was 6 packs missing. I only got 30 packs of 36 packs that I ordered. To know whether there was 6 pack missing, you can check the  amount of sport clothes which left your store stock.
To resolve that problem, I would like you to send me 6 pack of sport clothes like I ordered before. Or if the pack of sport clothes which I ordered had been ordered by somebody else, I hope you give me back the money for the amount charge of the sport clothes packs.

I have been your costumer for long time, and you know it as well. This the first time I get the problem like this relate to your service. If you need to contact me, you can call me at 08888888888.


Sincerely,
Signature


Dewi Woran

REQUESTING & COMFRIMMING SERVICE LETTER

Requesting & Comfriming Service Letter

Hello... at this time I wanna tell you about the requesting & confirming service letter. The example of requesting & confirming service letter in down't bellow. Let's get check it :)

Requesting Service Letter 

November 28^th, 2016

Accommodation Manager

Horison Hotel

1622 Byers Lane

Redding, CA 96001

Dear Sir,

I’m writtring this letter to inform you that I would like to make a reservation of a double bed deluxe room in your hotel, Horison, for the dates December 24^th till December 30^th, 2016

This reservation is to be under my name. I shall be arriving with my family, comprising my husband, Mr. Tovan Aldino Marvelleazqha Qrey and my child below 10 years old. I would also like to reserve an extra bed for my child. We shall be arriving on December 24^th at 2pm. We hope that the room will be available for us then.

Settlement of payment shall be made in full upon our arrival.

Please respond with a confirmation on my reservation. Please feel free to contact me soonest possible for any clarifications. Thank you.

Sincerely,

Dewi Santi Sari Woran

Confirming Service Letter

November 29^th, 2016

Ms. Dewi Santi Sari Woran

Customer

16969 Boulovard Lane

Dear Ms. Dewi,

We from Horison Hotel, thank you for giving us an opportunity to serve you in the coming Christmas Vacations and New Years. This is the confirmation for the special holiday package requested by you for the Christmas Holidays and New years. The reservation details are:

Guest Name                      : Ms. Dewi Santi Sari Woran

Arrival Date                        : 24^th Desember 2016

Departure Date                   : 30^th December 2016

Number of Guests              : 05

Accommodations               : 1 room with double bed deluxe and an extra bed.

The normal check in time is 12 afternoon, and check out time 2pm. As you have informed us that you will be arriving to Hotels at 2pm , we have managed an early check in for your convenience. This is the complete accommodation package of Rs 50000 and the charges include the stay in the hotel and the complimentary breakfast. Apart from it you can avail the on-site facilities like gym and sauna for free.

It was mentioned earlier that the special accommodation packages are non-refundable. In case of any query please feel free to write us at Horison@yahoo.com.

Sincerely

Horison Hotel

Reference:
1. http://www.sampleletters4u.org/business-letters/letter-195.html
2. http://www.careerride.com/view/sample-letter-to-confirm-hotel-booking-11366.aspx

Tugas 2 Bahasa Inggris Bisnis

A Bussiness Phone & Appoinment

Dialog phone call appointment

Receptionist    :           Hello, you've reached the marketing department. How can I help ?

Peter                :           Yes can I speak to Ms. Sandra Lee, please ?

Receptionist    :           Who’s calling please ?

Peter                :           It’s Peter here.

Receptionist    :           Could you spell that ?

Peter                :           Sure, it’s P-E-T-E-R.

Receptionist    :           Certainly.  Please hold and I’ll put you through.

Peter                :           Thank you.

-----------------------------------Connecting to Sandra----------------------------------------

Sandra             :           Hello

Peter                :           Is this Ms. Sandra Lee ?

Sandra             :           Speaking…

1.     Perjanjian pertemuan bisnis melalui telepon

Yessy     : Good Morning, PT. D&W. Can I help you?

Rere       : Hello, can I speak to Nina, please?

Yessy     : Who’s calling?

Rere       : My name is Diana Virginia Rere

Yessy     : Could you please spell that, please?

Rere       : Yes, it’s R-E-R-E

Yessy     : Okay, hold on a second. I’ll transfer your call

Rere       : Thankyou

Aulia      : Hello

Rere        : Hello, I’m Rere Manager of  PT. T&A. Can we meet on the 10th for a meeting on this Thursday?

Aulia     : Ok, see you on Thursday

Rere      : Ok, see you. Bye

Aulia     : Bye

3.     Pembatalan Meeting melalui Telepon

Nanda         : Good Morning, PT. D&W. Can I help you?

Mia             : Hello, can I speak to Rosa, please?

Nanda         : Who’s calling?

Mia             : My name is Mia

Nanda         : Could you please spell that, please?

Mia             : Yes, it’s M-I-A

Nanda         : Ok, hold on a second. I’ll transfer your call

Mia             : Thankyou

------------------------------Connecting to Rosa----------------------------------------------

Rosa            : Hello

Mia             : Hello, I’m Mia Manager of PT. T&A. I would like to inform that the meeting on Thursday was canceled. Can we reschedule our meeting?

Rosa           : Yes, let me check my schedule first. How about next week on Monday?

Mia             : Ok, see you next week

Rosa            : Ok, see you       

APPOINMENT LETTER

Dewi Santi Sari Woran

Jl. Imam Bonjol, No. 15

Bekasi, 17521

November  06, 2016

Dodi Wiarta

Jl. Sulawesi No.75

Bekasi Timur

Dear Mr. Dodi,

I am writing to you to ask if it would be possible for me to set up an appointment with you next week.

The Spring Ball is coming up, and I wish to speak to you regarding the various arrangements that will have to be organized for the event.

May I perhaps suggest that we meet at The Metropolitan Mall Bekasi on Saturday at 2 pm?

I look forward to hearing your reply.

Sincerely,

Dewi Santi Sari Woran

Referensi

1.       http://www.perfectyourenglish.com/businessenglish/appointment-letter-sample.htm

pukul 10.00

2.       https://blog.lingoking.com/wp-content/uploads/2010/12/How-to-make-a-business-phone-call-in-English.pdf

pukul 11.00